Resident Services
Resident services built around you.
At ShipRock Management, we believe a great rental experience starts with responsive service, clear communication, and a commitment to making every resident feel at home. Our team is here to support you throughout your entire residency.
What you can expect
- Responsive and professional resident support
- Well-maintained homes and apartment communities
- Fast, reliable maintenance coordination
- Clear lease terms with no surprises
- Convenient online resident resources
Our commitment to residents
- Prompt attention to maintenance requests
- Emergency maintenance assistance when needed
- Fair and transparent communication
- Respect for your comfort, privacy, and peace of mind
- A welcoming place you’ll be proud to call home
Maintenance Request
How to submit a maintenance request?
It’s important to quickly identify and report issues, large or small. Follow these simple steps to ensure your maintenance request is handled efficiently.
1
Access your property meld profile
Log in to your Property Meld account using your credentials. If you haven’t set up your account yet, check your email for the invitation link.
2
Click “Create meld”
Once logged in, look for the “Create Meld” button in the top right corner of your dashboard. This will open the maintenance request form.
3
Describe the issue
Write a clear, brief description of your maintenance issue. Include:
- What the problem is (e.g., “Leaking faucet in kitchen”)
- Where it’s located in your unit
- When you first noticed it
- Any relevant details about the severity
4
Attach photos
A picture is worth a thousand words! Upload clear photos of the issue. This helps our technicians bring the right tools and parts on their first visit, saving everyone time.
5
Provide access information
Complete these important fields:
- Check “Allowed to enter” if we can enter when you’re not home — this speeds up repairs significantly
- Indicate if you have pets so technicians can take necessary precautions
Emergency maintenance
For urgent issues that cannot wait, call our office at 218-740-3800 to be connected with our on-call technicians available 24/7.
Document Center
Here you’ll find all the important files and resources.
Electric
Duluth/Hermantown – MN Power
Please call (218) 722-2625 to change service in to your name
Superior – Superior Water, Light & Power (SWLP)
Please fill out an application at SWLP’s office located at 2915 Hill Avenue, Superior, WI.
Proctor – Proctor Public Utilities
Call (218) 624-4055 to change service in to your name
Gas/Water/Sewer
Duluth – Comfort Systems
You must go to Comfort Systems located at 520 Garfield Ave, Duluth, MN to fill out an application for service. Deposits are typically required, please plan accordingly.
Hermantown
Water/Sewer – City Hall (218) 729-3600
Gas – MN Energy Resources (800) 889-9508
Proctor – Proctor Public Utilities
Call (218) 624-4055 to change service in to your name
Fuel Oil
Duluth – Oil/Propane Heat
Como Oil & Propane – (218) 722-6666
Curtis Oil & Propane – (218) 729-8241
Harbor City Oil & Propane – (218) 624-3633
FAQ
Commonly asked questions from residents.
What Our Residents Say.
