Tenant FAQ

Frequently asked questions

Here are some quick and concise answers to the most common questions we hear. If your question isn’t on this list, don’t hesitate to call and ask.

When is my rent due?

Your rent payment is due on the 1st of every month. If for any reason your rent payment will not be on time, please call us immediately. If the rent payment has not been received by the 4th of each month, we will be forced to charge a late rent penalty in accordance to your lease (typically $25.00).

What if my rent is late?

If we have not received your rent payment, and we haven’t heard from you by the 4th of the month, we’ll be forced to charge a late penalty (typically $25.00).

Why do I have to pay an application fee?

In an effort to provide the best possible environment for all of our tenants, we run a complete background check as part of the application process. This amount covers the time and services necessary to complete that check.

Where do I send my rent check?

Rent payments can be mailed to:

ShipRock Management, Inc.
128 W. 1st St.
Duluth, MN 55802

* Please retain a copy of any money order.

How much notice must be given before I move out?

Please refer to your rental agreement (lease), for the exact requirements. Typically, a minimum of 60 days (2 full calendar months) is required, prior to terminating a rental agreement. Notification must be received in writing.

What needs to be done when I move out?

The rental unit must be returned in the same or better condition than it was when you first moved in. It is important to thoroughly clean the entire unit to avoid losing any of your security deposit.

Will I get the full amount of my security deposit back?

Yes. Your full security deposit will be returned to you, minus the amount of any unpaid items, damage payments or cleaning.

When will I receive my security deposit back?

You will receive the security deposit back within 21 days after the date that your lease has ended.

How can I extend my lease?

To discuss options to extend your lease, please contact our management office at: (218) 740-3800, or inquire via e-mail at info@shiprockmanagement.com

Who do I call if my toilet is plugged?

Call our 24-hour management hotline at (218) 740-3800.

Who do I call if my furnace goes out?

Call our 24-hour management hotline at (218) 740-3800.

Who do I call for an emergency?

In the case of an emergency, please contact the appropriate authorities immediately.

What utilities do I need to pay?

Please refer to your rental agreement (lease) to find out what utilities you are responsible for. All utilities that you are responsible for must be switched into your name on or before the first day that you occupy your new unit.

How do I contact the utility companies to put them in my name?

Most utilities can be contacted over the phone. However, the application for Comfort Systems (the company providing water & gas) must be filled out in person. Please plan ahead for this, as some additional time and possibly a security deposit may be required. Click here for a listing of all of the local utility companies with phone numbers and addresses.

Can I paint one or more of the rooms at my house?

Any modifications to your unit must first be cleared by our management team. Typically, we do allow the opportunity for you to paint a room.

Who will shovel the walkways at my house or apartment?

Please refer to your rental agreement (lease) to find out whose responsibility it is to maintain the snow removal from your house or apartment.

Who is responsible for mowing the lawn?

Please refer to your rental agreement (lease) to find out whose responsibility it is to maintain the lawn at your house or apartment.

My friend is looking for an apartment/house. Do you have any other units available?

We often have units that become available. Click here for a listing of current vacancies. We are very appreciative of your referrals. Contact our office for the referral guidelines at (218) 740-3800.

Can I have a copy of my lease?

Yes. To obtain a copy of your rental agreement (lease), please submit a written request to:

ShipRock Management, Inc.
128 W. 1st St.
Duluth, MN 55802

We will send you a copy of your lease within ten business days.