Client FAQ

Client frequently asked questions

Here are some quick and concise answers to the most common questions we hear. If your question isn’t on this list, don’t hesitate to call and ask.

What makes my property a good investment?

Income – Good properties produce sizable cash flow.
Tax Savings – Depreciation shelters your investment.
Equity – Tenants pay your mortgage.
Appreciation – Real estate generally increases in value.

How long will it take to lease my property?

Depends on time of the year – June through September is the best time.
Depends on location and condition and rental amount – Average rental prices and clean houses rent faster.
Depends on number of bedrooms, bathrooms, and square – 1 to 3 bedroom houses often rent faster than 5 or 6 room houses.
On average it takes two months to fill a property.

How do you find me a good tenant?

Advertising & Promotion – for example:
Duluth News Tribune & Flyers
Internet Exposure with Digital Photos
Tenant Referral Program
24 Hour Tenant Hotline
Realtor Referral Network
Detailed Rental Application and In-Depth Reference Checks

How is maintenance handled?

Group of licensed independent experienced contractors.
Volume of work allows us to negotiate better pricing for clients.
Handle most home repairs, interior and exterior work.
If repair was caused by tenant, it will be noted and subtracted from the deposit.
Repair calls can be taken 24 hours.
Minimize unnecessary repairs.

What type of reporting do I get?

Computerized accounting and record-keeping, provide accurate reporting.
Provide monthly and yearly income, expense and transaction statements.
Provide complete tax records, files and receipts.
Complete handling of all payments pertaining to your property.
Direct deposit of funds available.

How is rent collection and bill paying handled?

Rent is due on the 1st of every month.
Late fees are assessed on the 5th of every month.
Eviction process will begin on the 10th of the month unless tenant has worked out prior arrangements.
Net proceeds are deposited into your account or mailed to you by the end of the month.

How long do we sign an agreement?

Written agreement to avoid any misunderstandings.
Generally a 1 year term.
Never a cancellation fee.

What are the reasons I should rent from ShipRock Management?

You are treated as a valued customer.
We offer 24-hour emergency maintenance service.
Your management team is available to answer your questions.
An initial condition report is completed prior to your move-in so you’re not charged for damage that was there before you arrived.
Your maintenance requests are handled promptly.
A professional property management company is licensed and regulated by the state to assure you will be provided with fair and proper treatment.
You receive a written lease so there will be no surprises or misunderstandings.
Your deposit is handled fairly and lawfully.
We are happy to act as a reference for you when you apply for loans.
Your property is clean and in good repair at move-in.